Many professionals still find it necessary to communicate over the phone. Despite developments in digital customer service communication like email, messaging, and automated answering services, customers and employees continue to rely on the phone as their first point of contact. Learning how to communicate with people in the workplace via this media will help us enhance our communication abilities. This article defines phone answering and explains why it is vital to enhance the quality of our phone conversations. What Is Proper Telephone Answering? Phone answering refers to how we promote ourselves and our company over the phone to consumers ...Read more
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